Questionnaire - FasterDraft

Who is Consumer?

Indicate the consumer's full name (a person who sends this complaint letter):
Provide the consumer's contact mail address:
Provide the consumer's contact telephone number:
Provide the consumer's contact email address:

Purchase Details

The purchase of faulty goods was made:
- online
- in physical store or point of sale
Select the date on which the purchase was made:
Provide brief description of the goods that were purchased by the consumer:
Indicate the purchase's reference number:
The goods purchased online by the consumer:
- were delivered to the consumer
- were collected by the consumer
Select the date on which the goods were collected by the consumer:
Indicate full address of the point of sale where goods were collected by the consumer:
Select the date on which the delivery of the goods was made:
Provide details of the physical location for the store or other point of sale where the goods were purchased:
The purchased goods were collected:
- on the same day
- at another collection point
- delivered to the consumer
Select the date on which the goods were delivered to the consumer:
Provide address of the collection point:

Complaint Details

The purchased goods are faulty because:
- they are not of satisfactory quality
- they are not fit for purpose
- they do not match provided description
- they were installed incorrectly
- all of the above
Describe in more detail the problem with goods:
Does the consumer willing to attach any additional documents to demonstrate the problem?
- No
- Yes
Describe in detail the list of attached documents:
Have the consumer previously requested any customer support?
- repair of the faulty good
- replacement of the faulty good
- the consumer has not applied for any support
Explain why the previous repair or the outcome of the repair was not satisfactory:
Explain why the previous replacement of faulty goods was not satisfactory:
Which remedy would the consumer want to suggest to the business?
- repair of the faulty goods
- replacement of the faulty goods
Which remedy would the consumer want to suggest to the business?
- repair of faulty goods
- price reducation
- full refund
Indicate the amount which should be refunded, in pounds (£):
Indicate the amount to which the price should be reduced, in pounds (£):
Indicate the amount which should be returned back to the consumer, in pounds (£):
Which remedy would the consumer want to suggest to the business?
- price reduction
- full refund

Miscellaneous

Indicate full name of the business or company to whom this complaints is being addressed:
Indicate the business's registered mailing address:
Select the date on which this complaint is being sent:
Has the customer made previous attempts to raise the issue with the business?
- No
- Yes
Describe the outcome of the previous attemps:
Select the last date on which the consumer contacted the business:

Do you want to add a signature?
- Yes
- No
Consumer's Signature:

Select a template's format:

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Who is Consumer?

Indicate the consumer's full name (a person who sends this complaint letter):

Provide the consumer's contact mail address:

Provide the consumer's contact telephone number:

Provide the consumer's contact email address:

Purchase Details

The purchase of faulty goods was made:

Select the date on which the purchase was made:

Provide brief description of the goods that were purchased by the consumer:

Indicate the purchase's reference number:

The goods purchased online by the consumer:

Select the date on which the goods were collected by the consumer:

Indicate full address of the point of sale where goods were collected by the consumer:

Select the date on which the delivery of the goods was made:

Provide details of the physical location for the store or other point of sale where the goods were purchased:

The purchased goods were collected:

Select the date on which the goods were delivered to the consumer:

Provide address of the collection point:

Complaint Details

The purchased goods are faulty because:

Describe in more detail the problem with goods:

Does the consumer willing to attach any additional documents to demonstrate the problem?

Describe in detail the list of attached documents:

Have the consumer previously requested any customer support?

Explain why the previous repair or the outcome of the repair was not satisfactory:

Explain why the previous replacement of faulty goods was not satisfactory:

Which remedy would the consumer want to suggest to the business?

Which remedy would the consumer want to suggest to the business?

Indicate the amount which should be refunded, in pounds (£):

Indicate the amount to which the price should be reduced, in pounds (£):

Indicate the amount which should be returned back to the consumer, in pounds (£):

Which remedy would the consumer want to suggest to the business?

Miscellaneous

Indicate full name of the business or company to whom this complaints is being addressed:

Indicate the business's registered mailing address:

Select the date on which this complaint is being sent:

Has the customer made previous attempts to raise the issue with the business?

Describe the outcome of the previous attemps:

Select the last date on which the consumer contacted the business:

Do you want to add a signature?

Consumer's Signature:

Select a template's format: