Submission of Complaint

• • via online form on the website
  • via telephone
  • via email
  • other method
  • all of the above

• Indicate the telephone number that customers may use to submit complaints:

• Indicate email address that customers may use to submit the complaint:

• Specify the business hours during which customer complaints will be handled:

• Describe how the business will ordinarily respond to customer complaints:

• Apart from the full or partial refund, the business is willing to offer:

  • credit or voucher for future purchases
  • discount code for future
  • replacement of goods/services
  • all of the above
  • nothing from the above

Miscellaneous

• Is there an industry-specific ombudsman to which customers may refer their complaint?

  • No
  • Yes

• Indicate the full name of the ombudsman to which customers may submit their complaints:

• Provide details of the ombudsman's official website:

• Is the business regulated by a regulatory authority to which customers may also submit complaints?

  • No
  • Yes

• Indicate full name of the regulatory authority:

• Provide the details of the regulated authority's official website:

• Is the business regulated by a professional body to which customers may also submit complaints?

  • No
  • Yes

• Indicate full name of the professional body:

• Provide the details of the professional body's official website:

• Do you want to add a signature?

  • Yes
  • No

• Add signature:

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