Shipping Policy
  • Policy Details
    • General Information
    • Shipping Details
    • Product Delivery
    • Refund, Return & Inspection
    • Miscellaneous
  • Complete the Document
    • Template's Format

General Information

  • Indicate the full name of the business that creates this Shipping Policy:

  • Select the date on which this policy is published on the website, app or other online platform:

  • This shipping policy shall apply to:

  • List all the purchases from the website/app to which this shipping policy shall apply:

  • Provide contact details where users can submit feedback, raise concerns, or make enquiries, such as email, phone number:

Shipping Details

  • How are users charged for shipping?

  • Indicate the amount of a flat fee, in Australian dollars:

  • Describe in detail shipping charges applicable for purchased products:

  • Are there specific delivery timeframes within which products will be delivered?

  • Describe in detail the timeframes within which products will be delivered after an order is placed:

  • Is a Cash on Delivery option available for certain product categories?

  • Describe the method by which cash payments can be made:

Product Delivery

  • How will users be notified about details of the courier service and other relevant shipping information?

  • Describe how the message shall be sent:

  • Describe where users can check shipping details and information about the courier service:

  • Who will deliver the orders?

  • Indicate the full name of the courier/delivery partner:

  • Describe how and by whom orders are handled for delivery:

  • Is the Click & Collect option available?

    !

    Click & Collect is a service that lets customers order online and pick up their items from a store or designated location.

  • Indicate the number of hours within which the order will be ready for pickup:

  • Will customers receive a notification when their order is ready for collection?

  • Describe in detail how the pickup notification shall be sent:

Refund, Return & Inspection

  • Does the business maintain a separate policy for refunds and returns?

    !

    A refund and return policy is a set of rules that explains how customers can return purchased products and receive a refund, replacement, or store credit.

    It outlines conditions, timeframes, and procedures for returns and ensures transparency and trust between the business and its customers.

  • Indicate the number of days within which a user must report if a delivered product is damaged:

Miscellaneous

  • The business offers:

  • Describe locations across Australia where the delivery of products takes place:

  • List all the countries where product delivery is available:

  • Shall customers authorise carriers to leave their orders at the specified address without requiring a signature?

Select a template's format:

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